Patient Experience & Care Liaison

Northwesternmedicine; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison in Chicago to oversee the patient experience and coordinate care across departments. You will build strong relationships with patients and staff, advocate for patients, and ensure access to information and resources.

Responsibilities include managing schedules, coordinating appointments, supporting billing and documentation, and assisting the Practice Manager with data collection.

Qualifications

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.
• Bachelor's degree preferred.
• Knowledge of medical terminology.
• Experience with an electronic medical record system preferred.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials, including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains strong relationships with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Skills

Healthcare experience

Customer service

Medical terminology

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Northwestern Medicine is seeking a Patient Liaison in Chicago to oversee the patient experience and coordinate care across departments. You will build strong relationships with patients and staff, advocate for patients, and ensure access to information and resources.

Responsibilities include managing schedules, coordinating appointments, supporting billing and documentation, and assisting the Practice Manager with data collection.