Patient Care Liaison & Scheduling

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Patient Liaison to support clinic operations in the Chicago area. You will manage schedules, coordinate appointments, and communicate with patients and clinical staff to ensure adherence to the care plan.

The role emphasizes data collection, tracking physician productivity, and preventing billing issues while maintaining strong relationships with patients and providers.

Qualifications

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Job description

Northwestern Medicine seeks a Patient Liaison to support clinic operations in the Chicago area. You will manage schedules, coordinate appointments, and communicate with patients and clinical staff to ensure adherence to the care plan.

The role emphasizes data collection, tracking physician productivity, and preventing billing issues while maintaining strong relationships with patients and providers.