Patient Experience Care Coordinator

All Star Physical Therapy; San Jacinto (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with employer match

Job summary

Confluent Health seeks a Care Coordinator to join the front desk team. You will create a welcoming first impression, manage patient check-in/out, appointments, insurance verifications, and phone communication. Training is provided to support EMR navigation and scheduling workflows.

We offer comprehensive benefits and PTO, with a pathway for growth into clinic leadership roles. Compensation ranges with hourly pay and a 4% employer match in benefits. Equal opportunity employer.

Qualifications

• 1+ year of experience in a customer-facing or patient-facing role.
• Able to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: learning scheduling software, emails, and spreadsheets.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Phone communication

Multi-tasking

Detail-oriented

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health seeks a Care Coordinator to join the front desk team. You will create a welcoming first impression, manage patient check-in/out, appointments, insurance verifications, and phone communication. Training is provided to support EMR navigation and scheduling workflows.

We offer comprehensive benefits and PTO, with a pathway for growth into clinic leadership roles. Compensation ranges with hourly pay and a 4% employer match in benefits. Equal opportunity employer.