Patient Experience & Care Coordinator

Hear Wright, Inc; Little River (SC); On-site; USD 48,216,000 - 59,237,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 20

Daycare Savings Plan

Growth and development opportunities

Work-Life balance is VERY important to

HearingLife_US

Job summary

HearingLife is seeking a Patient Care Coordinator (PCC) to act as the face of our retail clinics nationwide, delivering exceptional patient experiences and helping clinics meet revenue goals. Based in Little River, SC, this full-time, in-person role involves coordinating patient interactions, handling administrative tasks, and supporting day-to-day operations.

Responsibilities include welcoming patients, managing 50–75 daily calls, scheduling appointments, processing payments, handling insurance

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife is seeking a Patient Care Coordinator (PCC) to act as the face of our retail clinics nationwide, delivering exceptional patient experiences and helping clinics meet revenue goals. Based in Little River, SC, this full-time, in-person role involves coordinating patient interactions, handling administrative tasks, and supporting day-to-day operations.

Responsibilities include welcoming patients, managing 50–75 daily calls, scheduling appointments, processing payments, handling insurance