Patient Experience & Care Coordinator

OneOncology; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

SunState Medical Specialists, part of OneOncology in Florida, is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high quality, professional service. You will bridge clinical teams and patients, handling scheduling, inquiries, and records with discretion.

The role emphasizes patient billing questions, appointment coordination, and maintaining welcoming waiting areas, while upholding privacy policies and efficient

Qualifications

• High School Diploma or equivalent required.
• Experience in a busy customer-focused environment preferred, especially medical administration.
• Strong organization and communication skills with internal/external stakeholders.
• Ability to work independently and in a team.
• Familiarity with patient billing systems or related funding mechanisms.

Responsibilities

• Provide high level patient service, anticipate needs and respond to feedback.
• Direct patient flow and manage waiting area and sign-in protocols.
• Answer telephone calls promptly and handle queries per privacy policy.
• Assist physicians and staff with questions on billing and insurance payments.
• Schedule physician appointments and ensure accurate patient records.
• Register new patients and ensure accuracy of personal and billing details.

Skills

Administrative experience

Customer service

Microsoft Office

Billing systems

Communication skills

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Clinical administration systems

Job description

SunState Medical Specialists, part of OneOncology in Florida, is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high quality, professional service. You will bridge clinical teams and patients, handling scheduling, inquiries, and records with discretion.

The role emphasizes patient billing questions, appointment coordination, and maintaining welcoming waiting areas, while upholding privacy policies and efficient