Patient Care Coordinator: Elevate Patient Experience

HearingLife; Glendale (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability"

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and </

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife, a national hearing care company and global leader with over 600 centers, is seeking a Patient Care Coordinator to ensure a positive patient experience in our retail clinics.

The PCC supports clinics to reach revenue goals, handles administration, patient interactions, scheduling, insurance verification, and HIPAA compliance, with daily calls and a focus on friendly service.

Qualifications

• Education and Experience
• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Skills and Abilities
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Skills

Interpersonal communication

Organizational skills

Multitasking

Technical proficiency

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR) systems

Job description

HearingLife, a national hearing care company and global leader with over 600 centers, is seeking a Patient Care Coordinator to ensure a positive patient experience in our retail clinics.

The PCC supports clinics to reach revenue goals, handles administration, patient interactions, scheduling, insurance verification, and HIPAA compliance, with daily calls and a focus on friendly service.