Patient Experience & Scheduling Specialist

Hearing Screening Associates; Longview (WA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Free Life Insurance

Pet Insurance

Hearing Aids discounts for you and 가족

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support the clinic to attract new patients, manage administrative tasks, and coordinate patient interactions to help more people hear better.

The role involves greeting patients, handling calls, scheduling, insurance verification, and HIPAA compliance in a fast-paced environment. Equal opportunity employer.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years in customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

Technology proficiency

Education

High school diploma or GED

College degree preferred

Tools

EMR systems

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support the clinic to attract new patients, manage administrative tasks, and coordinate patient interactions to help more people hear better.

The role involves greeting patients, handling calls, scheduling, insurance verification, and HIPAA compliance in a fast-paced environment. Equal opportunity employer.