Patient Experience & Care Coordination Specialist

LensCrafters; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

LensCrafters is seeking an enthusiastic administrative assistant to support a vision care practice in Raleigh. You will coordinate daily operations, greet patients, schedule appointments, handle calls, and process charges, while ensuring HIPAA-compliant handling of patient information.

You will work closely with the Practice Manager to maintain office systems and inventory, and you may be asked to work evenings or weekends based on location needs.

Qualifications

• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibility in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assigned by Practice Manager or as business needs.

Skills

Customer service

Communication

Problem solving

Organization

Education

High School diploma or equivalent

Tools

POS system

Patient records software

Job description

LensCrafters is seeking an enthusiastic administrative assistant to support a vision care practice in Raleigh. You will coordinate daily operations, greet patients, schedule appointments, handle calls, and process charges, while ensuring HIPAA-compliant handling of patient information.

You will work closely with the Practice Manager to maintain office systems and inventory, and you may be asked to work evenings or weekends based on location needs.