Vision Care Experience Coordinator

EssilorLuxottica; Knoxville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Retirement savings plan

Job summary

LensCrafters, Knoxville, is seeking an Administrative Assistant to coordinate the daily operations for doctors, visitors, and patients, ensuring a seamless patient experience at the practice.

You will greet patients, answer calls, schedule appointments, collect payments, and maintain patient records while upholding HIPAA and office policies. This role supports the practice as the premier destination for vision care in the community.

Qualifications

• High School diploma or equivalent required.
• Minimum of one year strong customer service experience.
• Strong communicator and listener with problem-solving ability.

Responsibilities

• Greet patients promptly and professionally.
• Answer calls in a friendly and courteous manner.
• Schedule appointments and manage patient flow.
• Collect charges and process third-party claims when needed.
• Maintain patient confidentiality per HIPAA.
• Keep office systems accurate and up to date.

Skills

Customer service

Communication

Problem solving

Listening

Education

High School diploma

Tools

POS systems

Patient records software

Office software

Job description

LensCrafters, Knoxville, is seeking an Administrative Assistant to coordinate the daily operations for doctors, visitors, and patients, ensuring a seamless patient experience at the practice.

You will greet patients, answer calls, schedule appointments, collect payments, and maintain patient records while upholding HIPAA and office policies. This role supports the practice as the premier destination for vision care in the community.