Patient Experience & Care Coordination Lead

joinaegvision; Rogers (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and seamless coordination across the care team. You will anticipate needs, communicate clearly, and proactively optimize daily schedules to deliver high-quality patient experiences.

Responsibilities include greeting patients, confirming appointments, verifying insurance, entering details in EMR, and supporting billing activities while collaborating with clinicians and support staff.

Qualifications

• Must have a high school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to patient-centered service.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications promptly.
• Schedule patient appointments and optimize provider schedules, including cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR accurately.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation before visits to support flow.
• Collect and document charges, co-pays, and payments in EMR; reconcile balances.
• Run reports to ensure charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules; adjust to optimize throughput.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth transitions.
• Support patient retention through follow-up and recall efforts for appointments.
• Maintain an organized, clean, and patient-ready front office environment.
• Perform other duties as assigned by Practice Manager and Optometrist.

Skills

Organizational skills

Communication skills

Interpersonal skills

EMR proficiency

Multi-tasking

Education

High school diploma

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and seamless coordination across the care team. You will anticipate needs, communicate clearly, and proactively optimize daily schedules to deliver high-quality patient experiences.

Responsibilities include greeting patients, confirming appointments, verifying insurance, entering details in EMR, and supporting billing activities while collaborating with clinicians and support staff.