Patient Experience & Scheduling Coordinator

joinaegvision; Strongsville (OH); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team. You will ensure a smooth, patient-centered experience from arrival through check-out. You will verify insurance, maintain EMR data accuracy, and communicate coverage clearly.

This role requires strong organization, communication, and teamwork in a fast-paced setting. Join a collaborative environment that values continuous learning and patient service

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Responsibilities

• Greet patients and act as the primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and optimize provider schedules, manage cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR and maintain accurate records.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documents before visits to support efficiency.
• Process charges, co-pays, and payments in EMR and assist with billing tasks.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and adjust schedules to prevent bottlenecks.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions.
• Support recall and reactivation outreach for follow-ups and annual visits.
• Maintain a clean, organized front office environment.
• Perform other duties as needed by Practice Manager and Optometrist.

Skills

Organizational skills

Communication skills

Interpersonal skills

Team collaboration

Attention to detail

Education

High school diploma

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team. You will ensure a smooth, patient-centered experience from arrival through check-out. You will verify insurance, maintain EMR data accuracy, and communicate coverage clearly.

This role requires strong organization, communication, and teamwork in a fast-paced setting. Join a collaborative environment that values continuous learning and patient service