Patient Experience & Scheduling Coordinator

joinaegvision

Northampton (MA)

On-site

USD 42,000 - 55,000

Full time

3 days ago
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Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team. You will ensure a smooth, high-quality patient experience from check-in to checkout.

The role emphasizes clear communication, proactive schedule management, insurance verification, EMR data entry, and collaboration with clinicians and assistants to maintain efficient daily operations in a fast-paced environment.

Qualifications

  • High school diploma or equivalent.
  • Basic computer literacy and ability to learn EMR/PM systems.
  • Strong organizational and communication skills for patient-centered service.
  • Ability to work collaboratively across teams and maintain confidentiality.

Responsibilities

  • Greet patients and serve as primary point of contact for interactions.
  • Answer calls, respond to inquiries, and manage emails professionally.
  • Schedule appointments and optimize provider calendars, handle cancellations.
  • Send confirmations and reminders to reduce no-shows and prepare patients.
  • Verify insurance eligibility and patient demographics in EMR.
  • Explain coverage and patient financial responsibilities clearly.
  • Prepare charts and documents ahead of visits to support flow.
  • Record charges, collect payments, and assist with claim submission.
  • Run reports to ensure charges are billed and up to date.
  • Monitor patient flow and schedules, adjust as needed for efficiency.
  • Communicate wait times and next steps to patients.
  • Coordinate with clinical and optical teams for continuity of care.
  • Support retention efforts through recalls and follow-ups.
  • Maintain an organized, clean front office and assist as needed.

Skills

Organizational skills
Communication skills
Interpersonal skills
Multi-tasking
Confidentiality

Education

High school diploma or equivalent

Tools

EMR (Practice Management)

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize scheduling across the care team. You will ensure a smooth, high-quality patient experience from check-in to checkout.

The role emphasizes clear communication, proactive schedule management, insurance verification, EMR data entry, and collaboration with clinicians and assistants to maintain efficient daily operations in a fast-paced environment.

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