Patient Care & Scheduling Coordinator

joinaegvision; Woodbury (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is hiring a Patient Care Coordinator to manage front desk operations and support patient flow across care teams. You will optimize schedules, handle confirmations, and ensure a high-quality patient experience. You will verify insurance, maintain EMR accuracy, and coordinate with clinicians to smooth transitions.

This role emphasizes proactive communication, efficient appointment management, and collaboration with the practice to support retention and timely care delivery.

Qualifications

• High school diploma or equivalent.
• Proficiency with basic computer tasks and EMR systems.
• Strong organizational and multi-tasking abilities.
• Excellent verbal and written communication with patient focus.
• Ability to work collaboratively across teams.

Responsibilities

• Greet patients and act as primary contact for interactions.
• Answer calls, inquiries, and emails promptly and professionally.
• Schedule patient appointments and optimize provider calendars.
• Confirm appointments and reduce no-shows with reminders.
• Verify insurance and maintain patient demographics in EMR.
• Explain coverage and patient financial responsibilities.
• Prepare patient charts and documentation before visits.
• Record charges, co-pays, and payments in EMR; assist with claims.
• Monitor patient flow and adjust schedules as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical/optical teams for smooth care transitions.
• Support retention through recalls and follow-ups.
• Maintain a clean, organized front office.
• Perform other duties as assigned by managers.

Skills

Organizational skills

Communication skills

Interpersonal skills

Team collaboration

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG is hiring a Patient Care Coordinator to manage front desk operations and support patient flow across care teams. You will optimize schedules, handle confirmations, and ensure a high-quality patient experience. You will verify insurance, maintain EMR accuracy, and coordinate with clinicians to smooth transitions.

This role emphasizes proactive communication, efficient appointment management, and collaboration with the practice to support retention and timely care delivery.