Patient Care Coordinator & Experience Lead

joinaegvision; Logan (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a seamless patient experience from arrival through checkout.

The role requires strong communication, organizational skills, and the ability to proactively manage daily schedules, verify insurance information, and maintain EMR records with accuracy and confidentiality.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.”
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and serve as the primary contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications promptly.
• Schedule patient appointments while supporting provider schedule optimization and handle cancellations or reschedules.
• Execute appointment confirmation and reminder processes to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter data in EMR accurately.
• Communicate insurance coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits to support efficient flow.
• Record all charges, co-pays, and payments in EMR and monitor balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks and adjust as needed.
• Update patients on wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions during visits.
• Support patient retention through follow-up, recall, and reactivation outreach.
• Maintain an organized, clean, and patient-ready front office.

Skills

High attention to detail

Strong communication skills

Strong interpersonal skills

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a seamless patient experience from arrival through checkout.

The role requires strong communication, organizational skills, and the ability to proactively manage daily schedules, verify insurance information, and maintain EMR records with accuracy and confidentiality.