Patient Experience & Benefits Navigator

Valeris; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Life Insurance

Short-Term Disability

401(k) Matching

Paid Time Off

Paid Holidays

Career Growth

Inclusive culture

Job summary

Valeris in the United States is seeking a patient services coordinator to support patients through the care journey, explaining benefits, coverage and resources. You will manage inquiries, coordinate with healthcare providers and pharmacies, and document interactions to ensure accurate information and timely service.

The role requires strong customer service, bilingual abilities (English plus Spanish or Chinese/Mandarin is a plus), and a commitment to compassionate care in a fast-paced

Qualifications

• Bachelor's degree required or equivalent experience
• Customer service and healthcare industry experience preferred
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday

Responsibilities

• Build and maintain trusted relationships with patients by proactive communication and timely services
• Ensure interactions comply with healthcare laws and regulations
• Explain benefits, coverage and resources to patients and coordinate with providers

Skills

Customer service

Bilingual English/Spanish or English/汉

Communication

Healthcare knowledge

Education

Bachelor's degree

Job description

Valeris in the United States is seeking a patient services coordinator to support patients through the care journey, explaining benefits, coverage and resources. You will manage inquiries, coordinate with healthcare providers and pharmacies, and document interactions to ensure accurate information and timely service.

The role requires strong customer service, bilingual abilities (English plus Spanish or Chinese/Mandarin is a plus), and a commitment to compassionate care in a fast-paced