Patient Experience Back Office Pro

Automatic Data Processing, Inc.; Florida; On-site; USD 19,000 - 26,000; Full time

Job summary

Ethos Health Group in Maitland, FL is seeking a Back Office Assistant who is passionate about patient care. This hands-on role supports daily back office operations, delivers excellent customer service, and collaborates with front office, providers, and staff to keep the office running smoothly.

You will welcome patients, manage check-ins, coordinate scheduling, maintain accurate records in the EHR, protect patient privacy, and help ensure a positive, professional experience from arrival to

Qualifications

• Excellent written and verbal communication skills.
• Professional and friendly demeanor.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Ability to maintain patient confidentiality.
• Comfortable using computers, EHR systems, phones, and office technology.

Responsibilities

• Welcome patients with a professional, friendly, and positive attitude.
• Check patients in and out efficiently and accurately.
• Assist patients with questions, concerns, and general office needs.
• Maintain a professional and welcoming reception area.
• Communicate appointment information clearly.
• Provide patients with appropriate forms, instructions, and paperwork.
• Help ensure patients understand the next steps in their care.
• Maintain patient privacy and confidentiality.

Skills

Communication

Organization

Multitasking

Confidentiality

Teamwork

Professionalism

Attention to detail

Education

High school diploma or equivalent

Tools

EHR systems

Office technology

Job description

Ethos Health Group in Maitland, FL is seeking a Back Office Assistant who is passionate about patient care. This hands-on role supports daily back office operations, delivers excellent customer service, and collaborates with front office, providers, and staff to keep the office running smoothly.

You will welcome patients, manage check-ins, coordinate scheduling, maintain accurate records in the EHR, protect patient privacy, and help ensure a positive, professional experience from arrival to