Patient Experience Back Office Assistant

Automatic Data Processing, Inc.; Melbourne (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Ethos Health Group seeks a hands-on Back Office Assistant to create a welcoming patient experience, handle check-in/out, and support scheduling and record-keeping. You will collaborate with front and back office teams to ensure smooth operations and professional communication throughout each patient visit.

The role emphasizes accurate documentation, privacy, and compassionate service, while helping patients understand next steps in their care and maintaining a positive, organized reception area.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Experience with EHR or scheduling systems preferred.

Responsibilities

• Check patients in and out with a professional, friendly demeanor.
• Answer incoming calls professionally and route to the right team member.
• Schedule and confirm patient appointments; reschedule as needed.
• Maintain a clean, organized reception area and patient flow.
• Protect patient privacy and maintain HIPAA compliance.
• Provide patients with forms, instructions, and paperwork as needed.
• Assist with front-office responsibilities and documentation.
• Coordinate with providers and back-office staff to ensure smooth operations.

Skills

Communication skills

Organization

Time management

Multitasking

Teamwork

Professional demeanor

Education

High school diploma

Tools

EHR systems

Scheduling software

Office technology

Job description

Ethos Health Group seeks a hands-on Back Office Assistant to create a welcoming patient experience, handle check-in/out, and support scheduling and record-keeping. You will collaborate with front and back office teams to ensure smooth operations and professional communication throughout each patient visit.

The role emphasizes accurate documentation, privacy, and compassionate service, while helping patients understand next steps in their care and maintaining a positive, organized reception area.