Patient Experience Back Office Assistant

Ethos Health Group; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Ethos Health Group in Maitland, FL is seeking a Back Office Assistant who welcomes patients, supports front and back office teams, and ensures smooth office operations. You will check patients in and out, answer questions, manage scheduling, and protect patient privacy.

The role requires excellent communication, strong organizational skills, and a customer‑oriented attitude. Previous medical office experience is preferred, and you will work in a collaborative team environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent written and verbal communication skills.
• Professional and friendly demeanor.
• Strong organizational and time‑management skills.
• Excellent attention to detail.
• Ability to multitask in a fast‑paced environment.
• Maintain patient confidentiality.
• Comfortable using computers, EHR systems, phones, and office technology.
• Ability to work effectively as part of a team.
• Willingness to learn and follow company procedures.

Responsibilities

• Welcome patients with a professional, friendly, and positive attitude.
• Check patients in and out efficiently and accurately.
• Assist patients with questions, concerns, and general office needs.
• Maintain a professional and welcoming reception area.
• Communicate appointment information clearly.
• Provide patients with forms, instructions, and paperwork.
• Help ensure patients understand the next steps in their care.
• Maintain patient privacy and confidentiality.

Skills

Communication skills

Organizational skills

Multitasking

HIPAA knowledge

EHR familiarity

Tools

EHR systems

Phone system

Office software

Job description

Ethos Health Group in Maitland, FL is seeking a Back Office Assistant who welcomes patients, supports front and back office teams, and ensures smooth office operations. You will check patients in and out, answer questions, manage scheduling, and protect patient privacy.

The role requires excellent communication, strong organizational skills, and a customer‑oriented attitude. Previous medical office experience is preferred, and you will work in a collaborative team environment.