Patient Experience Front Desk Specialist

Automatic Data Processing, Inc.; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Ethos Health Group in Maitland, FL is seeking a Front Desk professional to create a welcoming patient experience. You will check patients in/out, answer questions, and coordinate appointments, while ensuring privacy and a professional reception area.

The role requires strong communication, organization, and the ability to multitask in a fast-paced medical office. Office technology proficiency and HIPAA compliance are essential.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication.
• Professional and friendly demeanor.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Ability to maintain patient confidentiality.
• Comfortable using computers, EHR systems, phones, and office technology.

Responsibilities

• Welcome patients with a professional, friendly, and positive attitude.
• Check patients in and out efficiently and accurately.
• Assist patients with questions and general office needs.
• Maintain a professional and welcoming reception area.
• Communicate appointment information clearly.
• Provide patients with forms, instructions, and paperwork.
• Help ensure patients understand next steps in their care.
• Protect patient information and confidentiality.

Skills

Clear communication

Professional demeanor

Highly organized

Multitasking

Maintaining patient confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling system

Office technology

Job description

Ethos Health Group in Maitland, FL is seeking a Front Desk professional to create a welcoming patient experience. You will check patients in/out, answer questions, and coordinate appointments, while ensuring privacy and a professional reception area.

The role requires strong communication, organization, and the ability to multitask in a fast-paced medical office. Office technology proficiency and HIPAA compliance are essential.