Compassionate Back Office Assistant - Healthcare

ADP, Inc.; Gainesville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Ethos Health Group in Gainesville, FL is seeking a Back Office Assistant to support clinicians and patients from check-in through treatment, ensuring accurate documentation, HIPAA compliance, and a clean, professional clinical environment.

You will welcome patients, prepare exam rooms, assist with procedures, manage patient information in the EHR, and help maintain efficient workflow while upholding confidentiality and outstanding service.

Qualifications

• High school diploma or equivalent
• Previous medical office or healthcare experience preferred
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to maintain patient confidentiality
• Professional demeanor and exceptional customer-service skills
• Comfortable using computers, EHR systems, and office technology
• Ability to work effectively in a fast-paced environment
• Ability to work as part of a supportive, team-first environment
• Willingness to learn and follow clinical and company procedures

Responsibilities

• Welcome and assist patients in a professional and compassionate manner
• Prepare patients for provider examinations and treatments
• Obtain and document patient information accurately
• Assist providers during examinations and procedures as appropriate
• Answer patient questions and communicate concerns to the appropriate team member
• Maintain patient comfort, privacy, and dignity throughout the visit
• Follow established clinical workflows and office procedures
• Communicate clearly with providers, patients, and other team members
• Prepare examination and treatment rooms before and between patients
• Assist providers with clinical procedures within the scope of the position
• Perform or assist with basic clinical tasks as trained and permitted
• Maintain appropriate clinical supplies and equipment
• Ensure rooms are properly stocked and ready for patient care
• Communicate patient needs and changes to the provider promptly
• Help maintain an efficient patient flow throughout the day
• Enter and update patient information accurately in the EHR
• Complete required clinical documentation
• Review documentation for accuracy and completeness
• Assist with obtaining and organizing medical records when needed
• Follow established documentation and communication procedures
• Protect confidential patient information at all times
• Keep examination and treatment areas clean and organized
• Properly sanitize equipment and treatment areas according to office procedures
• Follow infection-control and safety protocols
• Maintain appropriate clinical supplies and inventory
• Identify supply needs before they become an issue
• Follow all applicable OSHA, HIPAA, and company policies and procedures
• Report safety concerns or equipment issues promptly
• Support providers and teammates throughout the workday
• Communicate professionally and respectfully
• Help teammates when needed
• Take ownership of assigned responsibilities
• Remain flexible in a fast-paced medical environment
• Contribute to a positive, team-first culture
• Maintain professionalism even during busy or challenging situations
• Maintain patient confidentiality at all times
• Protect PHI and follow HIPAA requirements and company protocols
• Follow established clinical, safety, and compliance procedures
• Ensure documentation is accurate, complete, and timely
• Maintain a clean, safe, and professional clinical environment
• Follow infection-control standards and appropriate safety practices
• Treat every patient with professionalism, compassion, and respect
• Take ownership of responsibilities and communicate concerns appropriately

Skills

Organizational skills

Time-management

Communication skills

Customer service

Attention to detail

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Ethos Health Group in Gainesville, FL is seeking a Back Office Assistant to support clinicians and patients from check-in through treatment, ensuring accurate documentation, HIPAA compliance, and a clean, professional clinical environment.

You will welcome patients, prepare exam rooms, assist with procedures, manage patient information in the EHR, and help maintain efficient workflow while upholding confidentiality and outstanding service.