Front Desk & Patient Experience Specialist

Ethos Health Group; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Ethos Health Group is seeking a Front Desk professional in Maitland, FL to deliver a welcoming and organized patient experience. You will serve as the first point of contact, manage check-in/out, answer questions, and support the front and back office teams with scheduling and documentation.

The role emphasizes patient communication, accurate data entry, and HIPAA compliance while maintaining a courteous, professional environment that reflects Ethos standards and patient-first care.

Qualifications

• High school diploma and excellent written and verbal communication are required.
• Front Desk responsibilities include greeting patients, check-in/out, and answering questions.
• Maintain a clean, organized reception area and protect patient privacy.
• Experience with HIPAA and medical office software is preferred.

Responsibilities

• Greet patients with a professional, friendly demeanor.
• Check-in and check-out patients accurately.
• Answer calls and direct messages to the appropriate team.
• Schedule appointments and coordinate follow-ups.
• Maintain patient privacy and HIPAA compliance.
• Keep the reception area organized and stocked.
• Enter patient information into the EHR accurately.

Skills

Communication

Professionalism

Time management

Multitasking

Education

High school diploma

Tools

EHR software

Scheduling software

Phone system

Job description

Ethos Health Group is seeking a Front Desk professional in Maitland, FL to deliver a welcoming and organized patient experience. You will serve as the first point of contact, manage check-in/out, answer questions, and support the front and back office teams with scheduling and documentation.

The role emphasizes patient communication, accurate data entry, and HIPAA compliance while maintaining a courteous, professional environment that reflects Ethos standards and patient-first care.