Back Office & Patient Experience Associate

Ethos Health Group; Melbourne (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Ethos Health Group is seeking a Back Office Assistant to join our Melbourne, FL team and help create a warm, professional patient experience. You’ll be the first and last contact, managing check-ins, appointments, and patient communications with care and accuracy.

Role emphasizes patient privacy, organization, and teamwork, supporting front and back office operations while collaborating with providers and staff to keep the office running smoothly.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Professional and friendly demeanor.
• Strong organizational and time-management skills.
• Ability to maintain patient confidentiality.
• Experience with computers and scheduling systems preferred.

Responsibilities

• Greet and assist patients with a friendly attitude.
• Check patients in and out accurately.
• Answer calls and route to the appropriate team.
• Maintain a clean, welcoming reception area.
• Manage appointment scheduling and reminders.
• Protect patient privacy and HIPAA compliance.

Skills

Communication

Organization

Multitasking

Professionalism

Customer service

Education

High school diploma

Tools

EHR systems

Job description

Ethos Health Group is seeking a Back Office Assistant to join our Melbourne, FL team and help create a warm, professional patient experience. You’ll be the first and last contact, managing check-ins, appointments, and patient communications with care and accuracy.

Role emphasizes patient privacy, organization, and teamwork, supporting front and back office operations while collaborating with providers and staff to keep the office running smoothly.