Patient Experience Associate — Medical Front Desk

Trinity Health; Clarkston (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace

Meaningful work helping patients

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include greeting patients, registering information, scheduling, handling calls, processing payments, and assisting with MyChart. We value a team-oriented culture and dedication to patient service.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of medical office or customer service experience preferred.
• No professional licensure is required.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check-in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages.
• Assist with patient communications and paperwork, including MyChart support.
• Maintain patient records and support daily office operations.
• Collaborate with providers and clinical staff to ensure smooth patient experience.

Skills

Customer service

Communication skills

Office procedures

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include greeting patients, registering information, scheduling, handling calls, processing payments, and assisting with MyChart. We value a team-oriented culture and dedication to patient service.