Patient Experience Advocate - Flexible Schedule

Piedmont Healthcare; Fayetteville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Fayette Hospital is seeking a customer service liaison to connect patients and families with the right information and resources. The role emphasizes clear communication, issue resolution, and support within a healthcare setting.

The incumbent will work closely with clinical and administrative staff to address patient questions and refer to appropriate resources, ensuring a positive patient experience and smooth service delivery.

Qualifications

• H.S. Diploma or GED required.
• 1 year of experience in customer service required; healthcare experience preferred.

Responsibilities

• Serves as a liaison between the organization, patients, and patients' relatives.
• Communicates patients' problems, questions, complaints, and concerns to appropriate staff.
• Provides a channel for patients and families to obtain information, general assistance, complaint resolution and referrals.

Skills

Customer service

Communication

Education

H.S. Diploma or GED

Job description

Piedmont Fayette Hospital is seeking a customer service liaison to connect patients and families with the right information and resources. The role emphasizes clear communication, issue resolution, and support within a healthcare setting.

The incumbent will work closely with clinical and administrative staff to address patient questions and refer to appropriate resources, ensuring a positive patient experience and smooth service delivery.