Patient Experience Rep

Piedmont; Fayetteville (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Piedmont Fayette Hospital seeks a liaison to connect patients and families with the organization, communicating patient concerns to the appropriate staff and guiding inquiries to the right resources.

The role emphasizes delivering information, facilitating communication, and assisting with referrals in a healthcare setting.

Qualifications

• H.S. Diploma or GED required.
• Associate's Degree preferred in Social and Behavioral Science or Public Relations related field.
• 1 year of experience in customer service, preferably in a healthcare environment required.
• Experience working with complex customer service situations preferred.

Responsibilities

• Act as liaison between the organization, patients and families, conveying patients' problems, questions, complaints and concerns to appropriate staff.
• Provide a dedicated channel for patients and families to obtain information, general assistance, complaint resolution and referrals to suitable resources.

Education

H.S. Diploma or GED

Associate's Degree in Social/Behavioral Science or Public Relations

Job description

Overview

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Overview

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

Licenses and Certifications

• None Required

Business Unit : Company Name:

Piedmont Fayette Hospital