Evening Patient Experience Specialist

Piedmont Healthcare Inc.; Fayetteville (GA); On-site; USD 16,531,000 - 24,797,000; Part time

Job summary

Piedmont Fayette Hospital is seeking a patient services liaison for the 6pm–11pm shift. You will be the primary communicator between patients, families, and staff to ensure problems and questions are addressed with care and courtesy.

Requirements include a high school diploma or GED and at least 1 year of customer service experience, preferably in healthcare. No licensure is required, and the role emphasizes strong communication and problem-solving in a fast-paced setting.

Qualifications

• H.S. Diploma or GED required.
• 1 year of experience in customer service, preferably in a healthcare environment.

Responsibilities

• Serve as a liaison between the organization, patients and patients' relatives; communicate problems, questions, complaints and concerns to the appropriate staff.
• Provide a channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Skills

Customer service

Education

GED

Job description

Piedmont Fayette Hospital is seeking a patient services liaison for the 6pm–11pm shift. You will be the primary communicator between patients, families, and staff to ensure problems and questions are addressed with care and courtesy.

Requirements include a high school diploma or GED and at least 1 year of customer service experience, preferably in healthcare. No licensure is required, and the role emphasizes strong communication and problem-solving in a fast-paced setting.