Patient Experience Rep, Part Time

Piedmont; Fayetteville (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

Piedmont Fayette Hospital is seeking a part-time patient services liaison to support high-volume evenings. You will communicate patient concerns to staff, assist families, and help ensure clear information flow for exceptional patient care.

Requirements include a high school diploma or GED and at least 1 year of customer service experience, preferably in healthcare. The role covers 4 nights per week, 6p-11p, with opportunities to impact outcomes for patients and families.

Qualifications

• HS Diploma or GED required.
• 1 year of customer service experience, preferably healthcare.
• Experience handling complex customer service scenarios is preferred.

Responsibilities

• Acts as liaison between patients, families and staff.
• Relays patient concerns, questions, and needs to the appropriate team.

Skills

Customer service

Healthcare experience

Communication

Problem solving

Empathy

Education

High School Diploma or GED

Job description

Overview

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Overview

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

4 nights per week - 6p-11p to cover high volume periods

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications

MINIMUM EDUCATION REQUIRED:

H.S. Diploma or General Education Degree (GED) is required

Minimum Experience Required

1 year of experience in customer service, preferably in a healthcare environment is required. Experience working with complex customer service situations is preferred

Minimum Licensure/Certification Required By Law

None

Additional Qualifications

None.

'

Business Unit : Company Name:

Piedmont Fayette Hospital