Patient Experience Rep, Part Time

Piedmont Healthcare; Fayetteville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Fayette Hospital is seeking a customer service liaison to connect patients and families with the right information and resources. The role emphasizes clear communication, issue resolution, and support within a healthcare setting.

The incumbent will work closely with clinical and administrative staff to address patient questions and refer to appropriate resources, ensuring a positive patient experience and smooth service delivery.

Qualifications

• H.S. Diploma or GED required.
• 1 year of experience in customer service required; healthcare experience preferred.

Responsibilities

• Serves as a liaison between the organization, patients, and patients' relatives.
• Communicates patients' problems, questions, complaints, and concerns to appropriate staff.
• Provides a channel for patients and families to obtain information, general assistance, complaint resolution and referrals.

Skills

Customer service

Communication

Education

H.S. Diploma or GED

Job description

Overview

Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications

MINIMUM EDUCATION REQUIRED:
H.S. Diploma or General Education Degree (GED) is required

MINIMUM EXPERIENCE REQUIRED:

1 year of experience in customer service, preferably in a healthcare environment is required. Experience working with complex customer service situations is preferred

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None

ADDITIONAL QUALIFICATIONS:
None.

Business Unit : Company Name

Piedmont Fayette Hospital