Patient Experience Advocate & Coordinator

Cook County Government; Chicago (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Pension Plan

Paid Holidays, Vacation, and Sick Time

Public Service Loan Forgiveness (PSLF)

Job summary

Cook County Health & Hospitals System in Chicago is seeking a Patient Service Coordinator to advocate for patients and coordinate responses to concerns, working with physicians, nurses, and staff to ensure patient satisfaction with care and services.

The role requires an associate degree and at least two years in patient care or customer service, with proficiency in Word and Excel, and may prefer bilingual English/Spanish and knowledge of CERNER software.

Qualifications

• Associate degree in Public Health Administration or related field is required.
• At least two (2) years of experience as a patient care advocate or in a related patient care/customer service capacity within a hospital or medical environment is required.
• Proficient in Microsoft Word and Excel is required.
• Bilingual English/Spanish is preferred.
• Knowledge of medical terminology is preferred.
• Knowledge of CERNER software is preferred.

Responsibilities

• Recognizes patient/family congruencies with systems, treatment, or experiences at the hospital.
• Identifies/assesses the magnitude of complaints and coordinates intervention.
• Organizes work, sets priorities and multi-tasks based on policy and procedures.
• Maintains objectivity and sensitivity while addressing the needs of a patient/customer and supporting the staff and services.
• Applies an understanding of the impact of illness/hospitalization on human development and culture.
• Provides Patient Education while collaborating with staff, demonstrating customer service best practices, functioning advocate, and promote patient rights.
• Maintains poise under challenging situations and a positive dignified demeanor when working with difficult individuals.
• Works closely with Quality Assurance and Risk Management in promoting performance improvement activities and reducing liability through prompt and caring resolution of patient/family issues.
• Adheres to confidentiality practices and privacy standards.
• Participates in routine data collection and statistical analysis, and/or descriptive report writing for: Patient Rights, Patient Satisfaction, Patient Complaints, and Employee Commendations.
• Performs other duties as assigned or required.

Skills

Patient advocacy

Customer service

Verbal and written communication

Confidentiality

Multitasking

Education

Associate degree in Public Health Administration or related field

Tools

Microsoft Word

Microsoft Excel

Cerner software

Job description

Cook County Health & Hospitals System in Chicago is seeking a Patient Service Coordinator to advocate for patients and coordinate responses to concerns, working with physicians, nurses, and staff to ensure patient satisfaction with care and services.

The role requires an associate degree and at least two years in patient care or customer service, with proficiency in Word and Excel, and may prefer bilingual English/Spanish and knowledge of CERNER software.