Care Coordinator

Chicago Family Health Center; Chicago (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Tuition Reimbursement up to $1,500 per

Job summary

Chicago Family Health Centers is seeking a dedicated Care Coordinator to guide patients through care plans, ensure follow-up, and promote healthy lifestyles. You will serve as a vital link between patients and the healthcare team, assisting in referrals and coordinating care during hospital discharges and ER visits.

The role emphasizes patient advocacy, utilization management, and timely follow-ups, with responsibilities spanning inpatient/outpatient care and population-based management.

Qualifications

• Associates Degree or 3+ years health-related experience.
• Proficient in EHR, MHN Connect, Word and Excel.
• 3+ years of healthcare experience.

Responsibilities

• Act as peer support for enrolled patients and advocate as they navigate the medical system.
• Manage inpatient and outpatient utilization and medical care follow-up.
• Perform population-based management activities.
• Ensure health risk assessments are completed and shared with relevant entities.
• Report health follow-up and coordinate with the care team.
• Distribute disease-specific education to patient panels and community.
• Provide reminder calls for appointments and follow-ups.
• Assist patients with specialty care, PCP visits, and labs/diagnostics.
• Manage and track medical referrals.

Skills

Peer support

Advocacy

Care coordination

Patient follow-up

Utilization management

Education

Associate degree

Bachelor's degree preferred

Tools

EHR MHN Connect

Microsoft Word

Microsoft Excel

Job description

Care Coordinator

Schedule: Monday - Friday 9:00am - 5:00pm

We are seeking a highly motivated and compassionate Care Coordinator to join our healthcare organization. The Care Coordinator will serve as a vital link between our patients and our healthcare team. The successful candidate will be responsible for guiding patients through care plans, ensuring follow-up, and promoting a healthy lifestyle. Additionally, the Care Coordinator will assist in the referral process and be solely responsible for care team-based utilization management, and patient follow-up for hospital discharges and emergency room visits.

Responsibilities:

• Act as peer support for enrolled patients which includes advocacy as patients navigate the medical system and relationship building with individuals and their families.
• Manage inpatient and outpatient utilization and medical care follow-up.
• Perform population-based management activities.
• Ensure patients health risk assessment are completed and provided to the various entities.
• Report any health follow-up. Lenges to the care team including Care Coordinator
• Maintain and distribute approved disease specific education to identified patient panel and community.
• Provide reminder phone calls for various scheduled appointments or follow-up after scheduled appointments.
• Assist patients with obtaining specialty care visits, Primary Care Provider visits, and ancillary services such as labs/diagnostics, including making appointments as needed.
• Manage the referral process by setting up, completing, and tracking medical referrals

Qualifications:

• Associates Degree or 3 years or more of health related experience. Bachelor's Degree preferred.
• Proficient in Electronic Health Record, MHN Connect, Microsoft Word and Excel.
• A minimum of three (3) or more years of experience or related healthcare experience required.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|11 Paid Holidays and 10 Days of Paid Time Off | 8 sick days |

Requirements

Education and Experience

• Associates Degree or 3 years or more of health related experience. Bachelor's Degree preferred.
• Proficient in Electronic Health Record, MHN Connect, Microsoft Word and Excel.
• A minimum of three (3) or more years of experience or related healthcare experience required.