Patient Services Representative

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS; Harvard (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Community Health Partnership of Illinois (CHP) is seeking a compassionate Patient Services Representative to join our CHP Harvard Health Center, providing a welcoming front-desk presence and efficient scheduling. You will greet patients, support check-in/out, manage appointments, verify demographics and insurance, and maintain confidential records while collaborating with clinical and administrative staff.

This role emphasizes accuracy and patient-focused service in a fast-paced healthcare

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Basic proficiency with computers, office applications, and electronic record systems.
• Ability to handle confidential and sensitive information with professionalism.

Responsibilities

• Greet patients and visitors in a welcoming, courteous, and professional manner.
• Manage patient check-in and check-out processes with accurate documentation.
• Schedule, confirm, and coordinate patient appointments with clinical staff.
• Answer incoming calls and respond to questions regarding appointments, services, and insurance.
• Verify and update patient demographic and insurance information.
• Maintain accurate and confidential patient records per policies and regulations.
• Assist patients with billing questions and payment processing as appropriate.
• Communicate with clinical and administrative staff to support patient flow.
• Address patient questions or concerns professionally and escalate when needed.
• Perform general administrative duties (file, scan, fax, organize).
• Maintain an organized front-desk and reception area.

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Data entry

Computer literacy

Confidentiality

Education

High school diploma or equivalent

Job description

Job Summary

Community Health Partnership of Illinois (CHP) is seeking a compassionate, organized, and detail-oriented Patient Services Representative to join our team at the CHP Harvard Health Center.

The Patient Services Representative serves as an important first point of contact for patients and visitors and plays a key role in creating a welcoming and efficient healthcare experience. This position is responsible for supporting front-desk operations, coordinating appointments, maintaining accurate patient information, and assisting patients with general questions related to scheduling, insurance, and services.

The ideal candidate is professional, dependable, patient-focused, and able to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients and visitors in a welcoming, courteous, and professional manner.
• Manage patient check-in and check-out processes while ensuring accurate documentation and data entry.
• Schedule, confirm, and coordinate patient appointments with clinical staff.
• Answer incoming phone calls and respond to patient questions regarding appointments, services, insurance, and general information.
• Verify and update patient demographic and insurance information.
• Maintain accurate and confidential patient records in accordance with organizational policies and applicable healthcare regulations.
• Assist patients with billing questions, payment processing, and other front-desk needs as appropriate.
• Communicate effectively with clinical and administrative staff to support efficient patient flow.
• Address patient questions or concerns professionally and escalat[?] issues when appropriate.
• Perform general administrative duties, including filing, scanning, faxing, and organizing documents.
• Maintain an organized and professional front-desk and reception area.
• Support additional administrative and patient service responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare, medical office, administrative, or customer service setting preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Basic proficiency with computers, office applications, and electronic record systems.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Compassionate, respectful, and patient-focused approach.
• Ability to work collaboratively as part of a healthcare team.

Why Join Community Health Partnership of Illinois?

At Community Health Partnership of Illinois, our team is committed to providing accessible, high-quality healthcare and creating a positive experience for the communities we serve.

We offer:

• A collaborative and mission-driven work environment.
• Opportunities for professional growth and development.
• On-the-job training and support.
• Comprehensive benefits, including health insurance and paid time off for eligible employees.
• The opportunity to make a meaningful difference in the lives of patients and families.