Patient Services Representatives, Champaign Illinois

Berliner Gasthausmission e. V.; Champaign (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Training and growth opportunities

Competitive compensation and benefits

Supportive work environment

Job summary

Community Health Partnership of Illinois seeks a compassionate professional for a patient-facing role focusing on service excellence and accurate support. You will greet patients, assist with registration and appointments, and coordinate communications with the care team.

Responsibilities include check-in/out, insurance verification, and handling payments while maintaining confidentiality and smooth patient flow in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; further healthcare admin education is a plus.
• Prior experience in customer service, administrative, or healthcare support preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask, stay calm under pressure, and adapt to changing priorities.
• Proficiency with computers and scheduling/electronic record systems.
• Basic understanding of insurance verification, billing processes, or medical office procedures is helpful.
• Maintain confidentiality and follow established policies.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Assist with check-in/check-out and verify demographics and insurance data.
• Schedule, reschedule, and confirm appointments per office protocols.
• Answer calls, respond to inquiries, and route messages appropriately.
• Collect copayments, balances, and other payments per procedures.
• Maintain accurate patient records and support documentation.
• Explain office policies, forms, and patient instructions clearly.
• Coordinate with clinical/admin teams to support patient flow.
• Handle sensitive information with discretion and privacy compliance.
• Resolve routine concerns and escalate when needed.

Skills

Patient service

Communication skills

Organizational skills

Multitasking

Confidentiality

Education

High school diploma

Healthcare administration education

Tools

Scheduling software

EMR systems

Job description

Community Health Partnership of Illinois is seeking a compassionate and detail-oriented professional to join our team in a patient-facing role focused on delivering exceptional service and support. In this position, you will serve as a key point of contact for patients, helping to create a welcoming experience while ensuring accurate information, efficient scheduling, patient registration and smooth coordination of administrative needs.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Assist with check-in and check-out processes, including verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments based on office protocols and availability.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Collect copayments, balances, and other required patient payments in accordance with established procedures.
• Maintain accurate patient records and support documentation requirements.
• Provide clear communication regarding office policies, forms, and patient instructions.
• Coordinate with clinical and administrative team members to support efficient patient flow.
• Handle sensitive information with discretion and comply with privacy and confidentiality requirements.
• Resolve routine patient concerns with professionalism and **escalate** issues when needed.

Qualifications

• High school diploma or equivalent required; additional education in healthcare administration or a related field is a plus.
• Previous experience in a customer service, administrative, or healthcare support role preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask, remain calm under pressure, and adapt to changing priorities.
• Proficiency with computers and the ability to learn scheduling and electronic record systems.
• Basic understanding of insurance verification, billing processes, or medical office procedures is helpful.
• Ability to maintain confidentiality and follow established policies and procedures.

Preferred Attributes

• Friendly and professional demeanor.
• Strong problem-solving skills and a service-oriented mindset.
• Ability to work effectively as part of a collaborative team.
• Comfort in communicating with individuals from diverse backgrounds.

What We Offer

• A supportive and respectful work environment.
• Opportunities to build experience in healthcare administration and patient support.
• Training and growth potential within a mission-driven organization.
• Competitive compensation and benefits, based on experience and location.

About the Role

This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and professionalism. If you are committed to providing excellent service and contributing to a positive patient experience, we encourage you to apply.