Patient Services Specialist — Warm Welcomes & Care Coordination

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS; Aurora (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Supportive work environment

Health and wellness programs

Job summary

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS is seeking a dedicated Patient Services Representative to join their healthcare team in Aurora, Illinois. You will be the first point of contact for patients, ensuring a positive experience while managing various administrative tasks.

The ideal candidate must have strong communication skills and previous experience in a medical office is preferred. The role offers a competitive salary and benefits package, along with opportunities for professional development in a supportive work environment.

Qualifications

• High school diploma or equivalent; some college education preferred.
• Previous experience in a medical office or healthcare setting is advantageous.
• Strong communication and interpersonal skills with a focus on customer service.
• Proficiency in using electronic medical records (EMR) systems and basic office software.
• Ability to multitask and work in a fast-paced environment with attention to detail.
• Problem-solving skills and a patient-centered approach to service.
• Bilingual skills a plus, but not required.

Responsibilities

• Greet patients and visitors in a warm and friendly manner.
• Manage patient check-in and check-out procedures.
• Schedule and confirm patient appointments.
• Answer phone calls and respond to inquiries.
• Handle billing and insurance processing.
• Assist patients with completing necessary paperwork.
• Maintain patient confidentiality and comply with health privacy regulations.
• Coordinate patient referrals and follow-up appointments.
• Collaborate with medical staff to ensure seamless patient care.
• Address and resolve any patient concerns or issues.

Skills

Communication skills

Customer service

Problem-solving

Attention to detail

Multitasking

Bilingual skills

Education

High school diploma or equivalent

Some college education preferred

Tools

Electronic medical records systems

Basic office software

Job description

COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS is seeking a dedicated Patient Services Representative to join their healthcare team in Aurora, Illinois. You will be the first point of contact for patients, ensuring a positive experience while managing various administrative tasks.

The ideal candidate must have strong communication skills and previous experience in a medical office is preferred. The role offers a competitive salary and benefits package, along with opportunities for professional development in a supportive work environment.