URGENTLY HIRING - Patient Services Representatives

Community Health Partnership of Illinois (CHP); Champaign (IL); On-site; USD 39,000 - 46,000; Full time

Job summary

Community Health Partnership of Illinois seeks a compassionate, detail-oriented front-desk professional to deliver excellent patient service. You will greet patients, assist with check-in/out, schedule appointments, verify demographics and insurance, and maintain accurate records.

The role emphasizes clear communication, confidentiality, and smooth coordination with clinical and administrative teams to support efficient patient flow in a busy healthcare setting.

Qualifications

• High school diploma or equivalent required; healthcare administration education is a plus.
• Experience in customer service, administrative, or healthcare support preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and stay calm under pressure in a dynamic office.
• Familiarity with scheduling and electronic records systems; confidentiality is essential.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Assist with check-in and check-out processes, including verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments based on office protocols and availability.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Collect copayments, balances, and other required patient payments in accordance with established procedures.
• Maintain accurate patient records and support documentation requirements.
• Provide clear communication regarding office policies, forms, and patient instructions.
• Coordinate with clinical and administrative team members to support efficient patient flow.
• Handle sensitive information with discretion and comply with privacy and confidentiality requirements.
• Resolve routine patient concerns with professionalism and escalated issues when needed.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Confidentiality awareness

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Community Health Partnership of Illinois is seeking a compassionate and detail-oriented professional to join our team in a patient-facing role focused on delivering exceptional service and support. In this position, you will serve as a key point of contact for patients, helping to create a welcoming experience while ensuring accurate information, efficient scheduling, patient registration and smooth coordination of administrative needs.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Assist with check-in and check-out processes, including verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments based on office protocols and availability.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Collect copayments, balances, and other required patient payments in accordance with established procedures.
• Maintain accurate patient records and support documentation requirements.
• Provide clear communication regarding office policies, forms, and patient instructions.
• Coordinate with clinical and administrative team members to support efficient patient flow.
• Handle sensitive information with discretion and comply with privacy and confidentiality requirements.
• Resolve routine patient concerns with professionalism and escalated issues when needed.

Qualifications

• High school diploma or equivalent required; additional education in healthcare administration or a related field is a plus.
• Previous experience in a customer service, administrative, or healthcare support role preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask, remain calm under pressure, and adapt to changing priorities.
• Proficiency with computers and the ability to learn scheduling and electronic record systems.
• Basic understanding of insurance verification, billing processes, or medical office procedures is helpful.Ability to maintain confidentiality and follow established policies and procedures.

Preferred Attributes

• Friendly and professional demeanor.
• Strong problem-solving skills and a service-oriented mindset.
• Ability to work effectively as part of a collaborative team.
• Comfort in communicating with individuals from diverse backgrounds.

What We Offer

• A supportive and respectful work environment.
• Opportunities to build experience in healthcare administration and patient support.
• Training and growth potential within a mission-driven organization.
• Competitive compensation and benefits, based on experience and location.

About The Role

This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and professionalism.