Patient Services Representative

Berliner Gasthausmission e. V.; Kankakee (IL); On-site; USD 33,000 - 48,000; Full time

Job summary

Community Health Partnership of Illinois (CHP) seeks a compassionate Patient Services Representative to join the CHP Kankakee Health Center. You are the first point of contact, supporting front-desk operations and helping patients with scheduling, insurance questions, and services.

The ideal candidate is professional, patient-focused, detail-oriented, and able to manage multiple tasks in a fast-paced healthcare environment while maintaining patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, medical office, administrative, or customer service setting preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and maintain confidentiality in a fast-paced environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Manage check-in/check-out and accurate data entry.
• Schedule and coordinate patient appointments with clinical staff.
• Answer calls and respond to questions about appointments, services, and insurance.
• Verify and update patient demographic and insurance information.
• Maintain confidential patient records per policies and regulations.

Skills

Customer service

Data entry

Scheduling

Phone etiquette

Confidentiality

Education

High school diploma

Tools

EHR systems

Job description

Job Summary

Community Health Partnership of Illinois (CHP) is seeking a compassionate, organized, and detail-oriented Patient Services Representative to join our team at the CHP Kankakee Health Center.

The Patient Services Representative serves as an important first point of contact for patients and visitors and plays a key role in creating a welcoming and efficient healthcare experience. This position is responsible for supporting front-desk operations, coordinating appointments, maintaining accurate patient information, and assisting patients with general questions related to scheduling, insurance, and services.

The ideal candidate is professional, dependable, patient-focused, and able to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Greet patients and visitors in a welcoming, courteous, and professional manner.
• Manage patient check-in and check-out processes while ensuring accurate documentation and data entry.
• Schedule, confirm, and coordinate patient appointments with clinical staff.
• Answer incoming phone calls and respond to patient questions regarding appointments, services, insurance, and general information.
• Verify and update patient demographic and insurance information.
• Maintain accurate and confidential patient records in accordance with organizational policies and applicable healthcare regulations.
• Assist patients with billing questions, payment processing, and other front-desk needs as appropriate.
• Communicate effectively with clinical and administrative staff to support efficient patient flow.
• Address patient questions or concerns professionally and elevate issues when appropriate.
• Perform general administrative duties, including filing, scanning, faxing, and organizing documents.
• Maintain an organized and professional front-desk and reception area.
• Support additional administrative and patient service responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare, medical office, administrative, or customer service setting preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Basic proficiency with computers, office applications, and electronic record systems.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Compassionate, respectful, and patient-focused approach.
• Ability to work collaboratively as part of a healthcare team.

Why Join Community Health Partnership of Illinois?

At Community Health Partnership of Illinois, our team is committed to providing accessible, high-quality healthcare and creating a positive experience for the communities we serve.

We offer:

• A collaborative and mission-driven work environment.
• Opportunities for professional growth and development.
• On-the-job training and support.
• Comprehensive benefits, including health insurance and paid time off for eligible employees.
• The opportunity to make a meaningful difference in the lives of patients and families.