Patient Experience Advocate

Orthopedic Centers of Colorado; Golden (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Generous PTO and paid holidays

Company-paid life insurance

Long term disability insurance

Accident insurance options

Internal training and development

Job summary

Orthopedic Centers of Colorado is seeking a Patient Advocate to ensure clinic compliance with HIPAA, OSHA and fraud prevention. The role involves patient registration, eligibility checks, error correction in charts, appointment validation with Phreesia and pre-registration duties.

You will greet patients, handle calls, and support ProviderFlow processes in a patient‑centered environment. The candidate should have at least two years in healthcare, familiarity with medical office procedures, and

Qualifications

• Minimum of two years' experience in healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Check patient eligibility and registration information.
• Fix errors in charts and patient records.
• Validate Phreesia appointments; handle cancellations/reschedules.
• Perform pre-registration tasks.
• Greet and register patients professionally and courteously.
• Support ProviderFlow processes.
• Answer calls and voicemails promptly and assist patient needs.

Skills

Healthcare experience

Medical office procedures

Computer skills

Grammar proficiency

Phone etiquette

Reading comprehension

Tools

Phreesia

ProviderFlow

Job description

Orthopedic Centers of Colorado is seeking a Patient Advocate to ensure clinic compliance with HIPAA, OSHA and fraud prevention. The role involves patient registration, eligibility checks, error correction in charts, appointment validation with Phreesia and pre-registration duties.

You will greet patients, handle calls, and support ProviderFlow processes in a patient‑centered environment. The candidate should have at least two years in healthcare, familiarity with medical office procedures, and