Patient Experience Advocate

UT Southwestern Medical Center; Dallas (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

PPO medical

Preventive care

Paid time off

TRS retirement

Paid parental leave

Wellness programs

Tuition reimbursement

PSLF eligible

Job summary

UT Southwestern Medical Center in Dallas seeks a Patient Services Representative to warmly welcome patients and families, assist with check-in, escort and direct guests, and ensure a calm, caring first impression across campus.

You will serve as a liaison between patients, families and our clinical staff, respond to inquiries, and support front-desk operations to maintain efficient, patient-centered service.

Qualifications

• High School Diploma or GED required.
• Six (6) months customer service experience.
• Heartsaver/CPR AED certification within 90 days.

Responsibilities

• Provides a welcoming presence at all entrances. Greets patients, families and guests, assists with check-in and escorts as needed to ensure comfort and safety.
• Serves as a liaison between patients, families and medical staff to meet needs and deliver fast, friendly service.
• Responds to patient inquiries in person or by phone, providing information about health care services and directions to facilities and services.
• Keeps campus information current to answer questions and interacts respectfully with emotionally ill patients and family members.
• Collaborates with Lead Patient Services Representatives to resolve problems and support smooth operations.
• Observes confidentiality, accuracy and adherence to policies; arrives on time for work and appointments.

Skills

Customer service experience

Education

High School Diploma or GED

Heartsaver/CPR AED within 90 Days

Job description

UT Southwestern Medical Center in Dallas seeks a Patient Services Representative to warmly welcome patients and families, assist with check-in, escort and direct guests, and ensure a calm, caring first impression across campus.

You will serve as a liaison between patients, families and our clinical staff, respond to inquiries, and support front-desk operations to maintain efficient, patient-centered service.