Lead Patient Services Advocate

The University of Texas Southwestern Medical Center; Dallas (TX); Vor Ort; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

PPO medical plan

Paid Time Off

Retirement Programs (TRS)

Paid Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Eligible

Zusammenfassung

The University of Texas Southwestern Medical Center in Dallas seeks a Lead Patient Services Representative to promote excellent patient care, safety, and service. You will guide Patient Services Representatives, coordinate with training staff, and ensure high-quality front-desk operations at campus guest and patient service desks.

Responsibilities include welcoming patients, answering inquiries, directing visitors, and collaborating with department supervisors to address issues while maintaining

Qualifikationen

• Plans, monitors and directs Patient Services Representatives at assigned site.
• Coaches and counsels staff; ensures proper training and policy adherence.
• Communicates changes effectively and supports patient check-in processes.

Aufgaben

• Greet patients and guests; provide escorts and assistance to ensure comfort and safety.
• Answer inquiries; provide information on health care services and directions.
• Coordinate with supervisors to maintain smooth operations across locations.
• Maintain confidentiality and demonstrate attention to detail in daily tasks.

Kenntnisse

Customer service

Effective communication

Multitasking

Microsoft Office

Training and coaching

Teamwork

Problem solving

Attention to detail

Confidential information handling

Tools

Electronic check-in systems

CRM / patient management systems

Jobbeschreibung

The University of Texas Southwestern Medical Center in Dallas seeks a Lead Patient Services Representative to promote excellent patient care, safety, and service. You will guide Patient Services Representatives, coordinate with training staff, and ensure high-quality front-desk operations at campus guest and patient service desks.

Responsibilities include welcoming patients, answering inquiries, directing visitors, and collaborating with department supervisors to address issues while maintaining