Patient Services Representative (M-F, 12pm-9pm) - Texas Behavioral Health Center

UT Southwestern Medical Center; Dallas (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

PPO medical

Preventive care

Paid time off

TRS retirement

Paid parental leave

Wellness programs

Tuition reimbursement

PSLF eligible

Job summary

UT Southwestern Medical Center in Dallas seeks a Patient Services Representative to warmly welcome patients and families, assist with check-in, escort and direct guests, and ensure a calm, caring first impression across campus.

You will serve as a liaison between patients, families and our clinical staff, respond to inquiries, and support front-desk operations to maintain efficient, patient-centered service.

Qualifications

• High School Diploma or GED required.
• Six (6) months customer service experience.
• Heartsaver/CPR AED certification within 90 days.

Responsibilities

• Provides a welcoming presence at all entrances. Greets patients, families and guests, assists with check-in and escorts as needed to ensure comfort and safety.
• Serves as a liaison between patients, families and medical staff to meet needs and deliver fast, friendly service.
• Responds to patient inquiries in person or by phone, providing information about health care services and directions to facilities and services.
• Keeps campus information current to answer questions and interacts respectfully with emotionally ill patients and family members.
• Collaborates with Lead Patient Services Representatives to resolve problems and support smooth operations.
• Observes confidentiality, accuracy and adherence to policies; arrives on time for work and appointments.

Skills

Customer service experience

Education

High School Diploma or GED

Heartsaver/CPR AED within 90 Days

Job description

Texas Behavioral Health Center

The Texas Behavioral Health Center is a newly completed state-funded psychiatric hospital opening in Dallas' Southwestern Medical District that is owned by the Texas Health and Human Services Commission (HHSC) and operated by UT Southwestern Medical Center.

When fully operational, the 505,000-square-foot facility will house 292 beds - 200 for adult patients and 92 for children and adolescents. As DFW's first state-funded behavioral health hospital, it is designed to deliver state-of-the-art, patient-centered care in a modern and healing environment. The center provides comprehensive behavioral health treatment and features private patient rooms, abundant access to natural light and nature, and thoughtfully designed spaces that promote recovery. The hospital will also provide training to all behavioral health disciplines.

As employees of UT Southwestern, team members will join a world-class academic medical center committed to patient-centered care, innovation, interdisciplinary collaboration, and preparing patients for successful reintegration into their families and communities. With competitive benefits and a mission-driven culture, Texas Behavioral Health Center offers an unparalleled opportunity to make a lasting impact on mental health care in North Texas. Learn more about Texas Behavioral Health Center here!

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

As a Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

Work Schedule: Monday-Friday 12:00pm - 9:00pm

EXPERIENCE AND EDUCATION

• Education: High School Diploma or GED
• Experience: Six (6) months customer service experience
• Licenses and Certifications: Heartsaver/CPR AED within 90 Days

JOB DUTIES

• Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times.
• Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff. Performs other duties as required to provide fast and friendly, genuine hospitality.
• Responds to patient's inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
• Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members.
• Works with Lead Patient Services Representatives to solve specific problems either on a one-to-one basis or in groups. Provides assistance to Lead Patient Services Representative to ensure successful business operations.
• Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.
• Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.
• Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance.
• Listens, apologizes, finds a solution and follows through when resolvi