Patient Experience Advocate

Compass Group USA; Charleston (WV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Retirement Plan

Health & Wellness

Discount Marketplace

Identify Theft Protection

Pet Insurance

Job summary

Morrison Healthcare, a Compass Group company, seeks a Patient Ambassador at Charleston Area Medical Center in Charleston, WV. This full-time role requires prior patient care or food service experience; schedule is Monday–Friday with possible weekends; online applications are accepted.

The Patient Ambassador serves as the primary representative of the Patient Experience Team, conducting interviews and new admissions while promoting hospitality, client satisfaction, and tailored program delivery

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Office procedures

Contract administration

Budgeting

Job description

Morrison Healthcare, a Compass Group company, seeks a Patient Ambassador at Charleston Area Medical Center in Charleston, WV. This full-time role requires prior patient care or food service experience; schedule is Monday–Friday with possible weekends; online applications are accepted.

The Patient Ambassador serves as the primary representative of the Patient Experience Team, conducting interviews and new admissions while promoting hospitality, client satisfaction, and tailored program delivery