PATIENT AMBASSADOR (FULL TIME)

Compass Healthcare; Charleston (WV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Retirement Plan

Healthcare (Medical)

Dental Insurance

Vision Insurance

Commuter Benefits

Pet Insurance

Job summary

Morrison Healthcare, a Compass Healthcare company, is hiring a full-time Patient Ambassador in Charleston, WV. You will be the primary representative of the Patient Experience Team for your unit, conducting patient interviews and new admission visits to ensure exceptional service.

The role requires prior patient care or food service experience, with duties including hospitality, client satisfaction, and program promotion. Weekend hours may apply.

Qualifications

• Prior patient care and/or food service experience required.
• Knowledge of office procedures and contract administration.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to assigned units within the timeframe established by leadership.
• Ensures staff demonstrate hospitality and respect toward customers and clients.
• Supports client satisfaction to maintain account retention.
• Promotes awareness of the Patient Experience Program.
• Assists in developing and monitoring a patient satisfaction action plan.
• Assists in effective employee relations programs and encourages innovation.
• Completes housekeeping tasks as requested and resolves issues promptly.
• Performs other duties as assigned.

Skills

Patient care experience

Food service experience

Office procedures

Contract administration

Budgeting

Job description

• We are hiring immediately for a full time PATIENT AMBASSADOR position.
• Location: Charleston Area Medical Center - 800 Pennsylvania Avenue, Charleston, WV 25302. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, hours may vary; some weekends included. More details upon interview.
• Requirement: Prior patient care and/or food service experience required.
• Pay Range: $18.00 per hour to $25.00 per hour.

Morrison Healthcare

• We are hiring immediately for a full time PATIENT AMBASSADOR position.
• Location: Charleston Area Medical Center - 800 Pennsylvania Avenue, Charleston, WV 25302. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday, hours may vary; some weekends included. More details upon interview.
• Requirement: Prior patient care and/or food service experience required.
• Pay Range: $18.00 per hour to $25.00 per hour.

Make a difference in the lives of people, your community, and yourself

At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug-free workplace.