Patient Experience Concierge

Crothall Healthcare; Charleston (WV); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Medical, Dental, Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Job summary

Crothall Healthcare, a Compass Healthcare company, is hiring a Patient Ambassador at CAMC Memorial Hospital in Charleston, WV. This full-time position runs Monday through Friday, 8:00 am to 4:30 pm, with a $16.50 per hour pay and requires prior customer service experience.

You will represent the Patient Experience Team and conduct new admission visits. You will support patient interviews, improve satisfaction, and help customize programs for each account while upholding service standards and

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Customer service experience

Job description

Crothall Healthcare, a Compass Healthcare company, is hiring a Patient Ambassador at CAMC Memorial Hospital in Charleston, WV. This full-time position runs Monday through Friday, 8:00 am to 4:30 pm, with a $16.50 per hour pay and requires prior customer service experience.

You will represent the Patient Experience Team and conduct new admission visits. You will support patient interviews, improve satisfaction, and help customize programs for each account while upholding service standards and