Patient Experience Advocate

Elk Ridge; Arizona; On-site; USD 32,000 - 42,000; Full time

Job summary

Elk Ridge Community Health is seeking a Patient Relations Representative to greet patients, manage the patient portal, verify demographics and insurance, and secure referrals as needed. You will enter data into the EHR, scan documents daily, and coordinate Telehealth and other appointments.

Strong communication and multitasking are essential. The role supports the organization's mission to provide affordable, accessible healthcare, and requires basic life support certification, a valid

Qualifications

• High School Diploma or GED required.
• 7–11 months in data processing, clerical/administrative work.
• Current certification in Basic Life Support (BLS).
• Level I fingerprint clearance card: valid or applied for within 7 working days.
• Preferred: Certification in data processing/clerical/administrative tasks.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Greets and check-in patients, monitor patient portal, verify demographics and insurance, and enter data into the EHR system.
• Scan documents daily.
• Schedule Telehealth and other internal appointments.
• Answer phones, schedule follow-ups, and relay messages.
• Maintain daily mail distribution and ensure documents reach the correct provider.
• Verify accuracy of charges and open tickets; provide back-up support for insurance follow-ups and referrals.

Skills

Customer service

Effective communication

Multitasking

Time management

MS Office

Bilingual (English/Spanish)

Education

High School Diploma or GED

BLS certification

Level I fingerprint clearance card

Tools

MS Office

Job description

Elk Ridge Community Health is seeking a Patient Relations Representative to greet patients, manage the patient portal, verify demographics and insurance, and secure referrals as needed. You will enter data into the EHR, scan documents daily, and coordinate Telehealth and other appointments.

Strong communication and multitasking are essential. The role supports the organization's mission to provide affordable, accessible healthcare, and requires basic life support certification, a valid