Patient Experience Navigator

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Elk Ridge Community Health is seeking a Patient Relations Representative to greet patients, manage the patient portal, verify demographics and insurance, and collect patient financial obligations. You will schedule follow-up appointments and keep the portal updated while ensuring HIPAA compliance and adherence to office procedures.

The role emphasizes accurate data entry, coordination with providers, and maintaining knowledge of local programs to support seamless patient care.

Qualifications

• High School Diploma or GED.
• 7-11 months in data processing, clerical/administrative, equipment operation.
• Level I fingerprint clearance card: current valid and in good standing.

Responsibilities

• Greets patients, checks in and verifies demographics and insurance.
• Manages patient portal, schedules appointments and follows up as needed.
• Collects patient financial obligations and explains insurance benefits within HIPAA guidelines.

Skills

Bilingual (English/Spanish)

Data entry

Education

High School Diploma or GED

Job description

Elk Ridge Community Health is seeking a Patient Relations Representative to greet patients, manage the patient portal, verify demographics and insurance, and collect patient financial obligations. You will schedule follow-up appointments and keep the portal updated while ensuring HIPAA compliance and adherence to office procedures.

The role emphasizes accurate data entry, coordination with providers, and maintaining knowledge of local programs to support seamless patient care.