Patient Experience & Scheduling Coordinator

Elk Ridge; Arizona; Hybrid; USD 32,000 - 46,000; Full time

Job summary

Elk Ridge Community Health is seeking a Patient Relations Representative to greet patients, verify demographics, collect payments and monitor the patient portal in a fast-paced clinic.

You will check in/out patients, schedule follow-ups, manage referrals and health records, and ensure HIPAA-compliant communication while supporting billing and front-desk workflows.

This position requires reliability, attention to detail, and the ability to cover weekend and weekday shifts as scheduled.

Qualifications

• High School Diploma or GED required.
• 7–11 months experience in data processing or clerical/administrative work.
• FingerPrint clearance card required or must be applied for within seven working days after starting employment.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet and check-in patients, verify demographics and insurance documents, and enter data into the EHR system.
• Scan documents daily and organize patient records.
• Schedule Telehealth appointments and follow-up visits; direct calls to appropriate staff.
• Answer phones, book appointments, and communicate eligible referrals and information to patients.
• Maintain knowledge of local and organizational programs and ensure HIPAA-compliant communication.

Skills

Compassionate Communication

Cultural Competence

Honor Patient Privacy

Service Recovery

Education

High School Diploma or GED

Experience in data processing / clerical

Job description

Elk Ridge Community Health is seeking a Patient Relations Representative to greet patients, verify demographics, collect payments and monitor the patient portal in a fast-paced clinic.

You will check in/out patients, schedule follow-ups, manage referrals and health records, and ensure HIPAA-compliant communication while supporting billing and front-desk workflows.

This position requires reliability, attention to detail, and the ability to cover weekend and weekday shifts as scheduled.