Patient Experience & Access Coordinator

Intermountain Health; Dallas (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative in Sunset Clinic, St George, UT. The role focuses on first-point contact, greeting patients, and ensuring a smooth intake and care experience.

You will handle appointment scheduling, registration, and insurance verification while maintaining PHI privacy and complying with billing requirements. A collaborative, patient-centered approach is essential to success.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver high patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI.

Responsibilities

• Greet and check-in/out patients; resolve needs to ensure a superior experience.
• Document all calls in the EMR.
• Schedule patient appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data on the registration system.
• Verify insurance information and process payments.
• Educate patients on financial assistance and coordinate billing needs.
• Stay current on responsibilities through communications and updates to ensure high performance.

Skills

Professional etiquette

Confidentiality

Time management

Critical thinking

Cash handling

Education

High school diploma or GED

Tools

EMR systems

Billing software

Job description

Intermountain Health is seeking a Patient Service Representative in Sunset Clinic, St George, UT. The role focuses on first-point contact, greeting patients, and ensuring a smooth intake and care experience.

You will handle appointment scheduling, registration, and insurance verification while maintaining PHI privacy and complying with billing requirements. A collaborative, patient-centered approach is essential to success.