Compassionate Patient Experience Specialist

Intermountain Health; Sandy (UT); On-site; USD 52,521,000 - 68,197,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and insurance verification. The role emphasizes compassionate patient care and accurate documentation within the EMR system.

This full-time position at multiple clinics in Sandy, UT offers an hourly rate of $18.31–$23.80 and a comprehensive benefits package. Strong communication and teamwork are essential for success in this environment.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on patient and guarantor.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms; may verify COB and pre-certification.
• Assists patients in completing forms to meet regulatory and billing needs; educates patient on financial assistance; proactively requests payments.
• Stays current on role responsibilities and attends meetings to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and insurance verification. The role emphasizes compassionate patient care and accurate documentation within the EMR system.

This full-time position at multiple clinics in Sandy, UT offers an hourly rate of $18.31–$23.80 and a comprehensive benefits package. Strong communication and teamwork are essential for success in this environment.