Patient Experience & Scheduling Specialist

Intermountain Health; Saint George (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in St George, UT, is seeking a Patient Service Representative to be the first point of contact for patients. You will greet and check-in/out patients, verify information, and schedule appointments to support care delivery.

The role requires strong communication, basic computer skills, and a patient-first approach while using EMR and collaborating with care teams to ensure excellent service.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Job description

Intermountain Health in St George, UT, is seeking a Patient Service Representative to be the first point of contact for patients. You will greet and check-in/out patients, verify information, and schedule appointments to support care delivery.

The role requires strong communication, basic computer skills, and a patient-first approach while using EMR and collaborating with care teams to ensure excellent service.