Patient Experience Specialist (Front Desk & Scheduling)

Intermountain Health; Ekalaka (MT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health seeks a Patient Service Representative to be the first point of contact for patients at Memorial Clinic in Salt Lake City, UT. You will handle intake, scheduling, and data verification while delivering compassionate service.

You will document interactions in the EMR, protect PHI, and help patients navigate billing and financial assistance. This full-time role offers a stable schedule and benefits.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients.

Responsibilities

• Greet and check-in/out patients and verify information.
• Document calls and interactions in the EMR accurately.
• Schedule patient appointments and manage registrations.
• Obtain insurance cards and IDs, and verify insurance details.
• Educate patients on financial assistance and process payments.
• Maintain awareness of role responsibilities and shifts to ensure high performance.

Skills

Customer service

Interpersonal skills

Communication skills

Privacy and PHI protection

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health seeks a Patient Service Representative to be the first point of contact for patients at Memorial Clinic in Salt Lake City, UT. You will handle intake, scheduling, and data verification while delivering compassionate service.

You will document interactions in the EMR, protect PHI, and help patients navigate billing and financial assistance. This full-time role offers a stable schedule and benefits.