Patient Experience & Access Advocate II

AltaMed Health Services Corporation; Los Angeles (CA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Job summary

AltaMed Health Services Corp. in Los Angeles, CA is seeking a Patient Services Advocate II to welcome patients, manage front-office needs, and support a compassionate care team.

You will engage with patients, answer questions, and coordinate services to ensure a smooth patient experience. The role requires strong customer service and communication skills, bilingual ability preferred, and a commitment to high-quality care.

Qualifications

• Minimum of 1–2 years of customer service experience.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Welcome and attend to the needs of all patients.
• Create a positive front office patient experience and manage expectations.
• Assist in delivering patient-focused care through clear communication.

Skills

Customer service experience

Communication skills

Bilingual (English/Spanish/Mandarin/C粤

Education

High School diploma or equivalent

Job description

AltaMed Health Services Corp. in Los Angeles, CA is seeking a Patient Services Advocate II to welcome patients, manage front-office needs, and support a compassionate care team.

You will engage with patients, answer questions, and coordinate services to ensure a smooth patient experience. The role requires strong customer service and communication skills, bilingual ability preferred, and a commitment to high-quality care.